SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopotify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopotify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in time
Small only
The roller is hard! Shipping fast. All Super
Excellent roller, I recommend
I bought for 600 rubles, I'm happy. We will use
Excellent!
Super! Thank you!!! In Moscow came in 15 days.
Everything is fine!
Perfecto
Good video.
Very good
Thank you.
As the product description
Okai well received
23.02 ordered, 05.03 received.))) here is the speed)) in size is not big, but I'm just right.
Good thing
Fits לתיאור. Free shipping neat
Very good!
Product as AD. Recommend the purchase and the store.
Excellent roller, good delivery, I recommend to buy.
Useful thing, the impression is good, the back-as if after a manual therapist
Legal
All Super thanks.
Great. Shipping fast
Alas, it was not as good as I would like.
ok
Ordered 6 Jan received January 29! Wrapped in a bang! Good
Meets my expectations.
Ordered December 17th, arrived January 24th to Croatia. Item is as described. I wish I have ordered a bigger foam roller (this one is 30x10cm as described) but this is my fault, not the product/store's.
Quick. Matches.
perfect, no mistakes
It's been two months. For 60 kg. Harsh, but thanks to a small diameter, rolling easier
Everything tripled, delivered quickly
small , suitable using at home.
Thanks
Super blog, I really liked it, here's a good thing)) I will correct health! Of the minus only that I waited 2 months (
All as in the description.
Super, light and durable
Very, fast delivery. The product is super!!!!
Norms.
The goods came quickly. The roller was quite small in the radius. Lack of visual comparison in the picture.
Excellent delivery time Recommended
Duje Dovga delivery
I did not buy for myself. But personally for myself I do not see in such a thing the meaning .... Only if you learn to make a bridge for Dima lying down.